Effective Date: 17 Aug 2024
Thank you for choosing Giggada Technologies Pvt. Ltd. We are committed to providing the highest quality IT services to our clients. Please review our refund and cancellation policy carefully to understand your rights and obligations.
1. Cancellation Policy
1.1. Service Orders
- Pre-Service Cancellation:
- Clients may cancel their service orders prior to the commencement of the service. Cancellations made before the start of the service will not incur any charges, provided that the cancellation request is received at least 24 Hours before the scheduled start date.
- Post-Service Commencement:
- Once the service has commenced, cancellations are not permitted. The full service fee will be charged, and no refunds will be provided.
1.2. Recurring Services
- For services provided on a recurring basis (e.g., monthly or annual contracts), clients may cancel their subscriptions by providing [insert number of days] days’ notice before the next billing cycle. The cancellation will take effect from the next billing cycle. No refunds will be issued for partial use of services during the billing cycle.
2. Refund Policy
2.1. IT Services
- No Refunds After Service Utilization:
- Due to the nature of our IT services, we do not offer refunds once the service has been utilized. This includes, but is not limited to, consulting services, software development, system integrations, and other IT-related services. We encourage our clients to carefully review their needs and our service offerings before placing an order.
2.2. Advance Payments
- If a client has made an advance payment for services that have not yet been rendered, they may request a refund for the unused portion of the service, minus any applicable cancellation fees, provided the service has not yet commenced.
3. Dispute Resolution
In the event of a dispute regarding the quality of services provided, Giggada Technologies Pvt. Ltd. will work with the client to resolve the issue amicably. We are committed to ensuring client satisfaction and will make reasonable efforts to address concerns promptly.
4. Changes to this Policy
Giggada Technologies Pvt. Ltd. reserves the right to modify or update this refund and cancellation policy at any time. Any changes will be communicated to clients via email or our official website and will be effective from the date of publication.
5. Contact Us
If you have any questions or concerns about our refund and cancellation policy, please contact us at:
Giggada Technologies Pvt. Ltd.
Office No.301, 3rd Floor, Aryapratham Apt, Malawadi Warje Flyover, near Borikar Hospital, opposite Union Bank Of India, Warje, Pune, Maharashtra 411058
+91-727 66 77 444
info@giggada.com